Salon Policies.
About our Salon Policies.
We have created these policies to protect our guests, team & business. It is important that everyone on the premises feels safe.
In return we’ll promise you excellent service & gorgeous healthy hair.
NO JUDGEMENT POLICY.
We do not discriminate against anybody for any reason, please feel welcome at JamesB Hair.
Our prices are gender neutral, therefore we price on time taken, hair length & density, and existing colour - rather than your gender identity.
To discuss anything prior to your arrival please contact us in the strictest confidence.
Personal Data.
Your personal data is safely & securely stored on our Phorest platform and complies with current GDPR practices.
We store this data to comply with our insurance policy. Your data is stored ‘active’ for 1 year from your last appointment with us, it is then marked ‘inactive’ and securely archived for a further 6 years as per the request of our insurance policy.
We do not sell or pass your data on to a 3rd party.
You may request to view/delete your data at any time by contacting us.
We also capture CCTV to ensure the safety of our team and guests, you may request a copy of any CCTV of yourself at the cost of £10.
Booking & Appointments.
First booking –
New guests must set up an individual account when booking their first appointment, we cannot accept multiple bookings under the same name e.g. 2 consultations one after another booked under the same details. All new guests should be over 16, we do not offer services to anyone below 16. If you are below 16 you will be turned away & a charge will be made.
We ask that all new guests book their first appointment using our online booking platform, we do this to streamline the booking process, ensure we have the correct information for you, are compliant with current data protection laws (GDPR), and to ensure our team are focusing on the hair at hand.
Online booking –
We offer an online booking platform. To ensure this service isn’t misused we take a deposit of 30% for all bookable services. We will also make a charge against your provided card details if our Cancellations & Amendments policy is broken.
CANCELLATIONS & AMENDMENTS –
We understand that life can sometimes get in the way, & we are entirely understanding when plans need to change, please email / message / text / or call us as soon as you feel your appointment will be impacted by outside influences.
Please provide us with a minimum 48hrs notice for any appointment amendments, if you provide us with less than this, or fail to attend your booked appointment we will make a charge to your stored card details. Charges are a % of the booked service and are calculated as follows:
48 – 24hrs notice, 25% of booked service(s).
24 -12hrs notice, 50% of booked service(s).
12 – 0hrs notice, 100% of booked service(s).
Unattended consultations are charged at £15. Complimentary appointments will be charged at full value if unattended. All fees are subject to a minimum charge of £10.
WELLNESS POLICY -
Our policy on cancellations and amendments stands in place unless you need to postpone your appointment due to health reasons, whether physical or mental wellbeing or illness. In this case you may reschedule your appointment up to 0 hrs beforehand. This will be treated as a postponement. The full appointment cost will still be due and taken at this time, however this payment will be credited and carried over to your postponed appointment. This can be carried over for up to 6 weeks after the original appointment date. Payments will be charged to your stored card details, unless an alternative payment method is provided at the time of postponement.
Our Business Operations team will review all postponements, to ensure the nature, amount and substantiality of the reasons are in line with our Wellness Policy. If you also decide that you do not want to rebook the appointment, then the cancellation policy will be upheld and the amount will be charged rather than credited.
Arrivals –
Please ensure you arrive slightly before your appointment time, lateness may cut your services down, over 15mins & we may have to reschedule.
Services descriptions –
The services we offer can be found on our price list, we cannot break these down, all clients requesting a cut will receive a Wash, Cut, Blow dry & Finish – we believe you should take the time to pamper yourself, enjoy every moment of the full service, from the wash & massage to the soft, shiny, bouncy finish – not a rushed wet cut leaving you with a soggy top - nobody likes a soggy top…!
Payments -
All payments are to be made by Credit/Debit card or Bank Transfer at the completion of the service. We capture card details to ensure we can take payment in any other circumstances, by booking with us you are accepting these terms.
Health & Safety.
Sensitivities –
We carry out all allergy tests where required, please inform us if you have any other allergies or sensitivities you feel could be aggravated in the salon. It is important that you make us aware of any sensitivity (itch, heat, burn) results from an allergy test or during a chemical service.
Allergy Alert Testing –
A mandatory allergy test is required for all new clients 48hrs (at the latest) before your first appointment, you must make us aware of any reactions from this test. From time to time additional skin tests may be required.
Young people & children –
We do not offer services to anyone below the age of 16 & we are unable to allow anybody under 16 into the salon.
Companion Animals & Support animals -
We are a dog friendly business, but please be mindful that they are your responsibility at all times. We do not have onsite fouling facilities, but we have great local parks if needed. Please also be mindful that our other guests might not be as familiar with your companion as you are.
Hazards –
The salon contains Water/Electricity/Heated equipment/Heavy furniture/Trailing cables to name but a few dangers, please be vigilant and keep in mind everyone’s health & safety within the salon.
CCTV -
For the safety of our team & guests we operate Audio/Visual CCTV within the public areas of the salon.
Colour Correction.
Charge –
Colour Correction is charged by the hour as quoted, a service fee of 20% is added onto the final bill.
Process –
Colour correction is a process, therefore you are paying for a process not a final look. The final look might be achieved in one sitting, but most of the time, it will take multiple sittings across many months. We will advise you at the consultation, be prepared to be patient – but it’s worth the wait, we promise!
History –
It is extremely important that you are honest & in depth as possible with your hair history, one forgotten bleach could mean, SNAP! Don’t worry, we ‘strand test’ all colour corrections to ensure your hair integrity will be protected, be honest, we won’t judge.
Results –
May vary & are never guaranteed! As above, your look may take some time to achieve, if your hair is dark and you want to be white, prepare to be ginger for a few months.
Refunds & Guarantees.
Colour Guarantee –
Colouring services are only guaranteed when following the aftercare advice from your colourist and when purchasing our recommended take home products. We only recommend products that we truly believe will benefit your hair.
Product Refunds –
All unopened electrical and retail products can be returned in line with you consumer rights & current laws. We guarantee that you’ll love our suggested products, if you don’t get on with our suggestion we’ll replace it with an alternative.
Service Refunds –
If you’re not happy with the service you have received, let us know as soon as possible (ideally at the checkout of your service) and we will ensure you’re booked straight back in to address any concerns.
As a service has been received we will ask you to pay for your complete service. Services are not a product, therefore a direct refund is not applicable in these circumstances, instead we offer to correct any mistakes, please ensure you contact us within 30 days of your completed service.
If you choose not to return to JamesB Hair first and do anything that would interfere with the work by JamesB Hair you will have forfeited your consumer right to any complimentary correction/potential refunds.
Complaints –
Complaints can be made via: hello@jamesbhair.com